Automatic Appointment Management for Healthcare

Automatic Appointment Management

Streamlined Communication

SMS and Email Marketing in PatientEdge

PatientEdge offers comprehensive SMS and Email marketing features designed to enhance customer communication, automate marketing campaigns, and improve engagement. These tools allow doctor practice to streamline their communication strategies, nurture leads, and maintain strong patient relationships through automation and personalization.

Two Way Communication:

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Appointment Pipelines and Calendar Permissions

Targeted Messaging, Reminders, and Compliance

Automated Campaigns

Set up automated SMS and Email sequences to nurture leads, send reminders, or follow up on specific actions. Workflows can trigger messages based on user behavior, such as form submissions, appointment bookings, missed appointments, or other predefined actions.

Mass Messaging & Broadcasts

Send bulk SMS messages and email broadcasts to large groups of contacts for announcements, promotions, or updates. Utilize segmentation options to target specific audiences based on criteria like tags, behaviors, or stages in the sales funnel.

Reminders and Notifications

Automate reminders for appointments, events, or important dates via SMS and Email, reducing no-show rates and enhancing customer experience. Notifications can also cover order confirmations, status updates, alerts, or any other critical information.

Compliance and Opt Out Management

PatientEdge includes built-in features for managing compliance with SMS and Email regulations, such as automatic opt-out options, tracking consent, and ensuring adherence to regulations like CAN-SPAM, GDPR, and SMS-specific laws.

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Advanced Features for Enhanced Marketing

Advanced Features

Personalization and Dynamic Content

Personalize messages using merge tags and dynamic content, tailoring communication to individual recipients. Advanced segmentation enables targeted messaging to specific groups within your audience based on various criteria, enhancing relevance and engagement.

A/B Testing

Run A/B tests on SMS and Email campaigns to optimize elements like subject lines, content, and sending times. Analyze performance data to identify the most effective strategies and continually improve your communication approach.

Analytics and Reporting

Track the performance of your SMS and Email campaigns with detailed metrics such as open rates, click-through rates, conversions, and response rates. Use these insights to measure success and make data-driven decisions for future campaigns.

Deliverability and Compliance

PatientEdge provides tools for managing deliverability, including domain authentication (SPF, DKIM) and compliance checks to avoid spam filters.

Features like unsubscribe management and compliance monitoring ensure adherence to relevant communication regulations.

Benefits

Empower Your Practice

PatientEdge’s SMS and Email features are powerful tools for practices looking to streamline communication, enhance customer relationships, and drive marketing results through automation and personalization.

Engagement

Multi-channel communication increases engagement and ensures your messages reach your patients through their preferred method.

Personalization

Personalized communication builds stronger relationships with your patients and improves conversion rates.

Automation

Automate repetitive tasks and follow-ups, allowing you to focus on more strategic activities.

Analytics

Detailed insights into your campaigns allow you to refine your strategies based on what works best.