Reputation Management for Doctors | Build Trust & Grow Practice

Reputation Management

Boost Your Medical Practice's

Elevate Your Practice

First impressions are everything. People are searching online for what your medical practice offers. PatientEdge’s Reputation Management feature is designed to help medical practice monitor, manage, and improve your online reputation. It provides tools to gather customer reviews, respond to feedback, and enhance your brand’s image across various online platforms.

PatientEdge consolidates reviews from multiple platforms, such as Google My Business, Facebook, Yelp, and more, into one dashboard. This allows businesses to monitor and respond to reviews without needing to log into each platform separately.
The platform provides a reputation score that reflects your overall online presence and customer sentiment. This score is based on factors like review quantity, quality, and response rates.

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Key Features

Streamline Your Review Management with PatientEdge

Review Requests

Automated:PatientEdge automates review requests through email or SMS after customer interactions.
Customizable: Tailor requests to match your brand's tone, encouraging positive feedback.

Responding to Reviews

Quick: Manage and reply to reviews from the dashboard, addressing feedback promptly.
Templates: Use customizable templates for professional, consistent responses.

Review Monitoring

Real-Time Alerts: Get instant notifications of new reviews, enabling quick responses.
Sentiment Analysis: Analyze review sentiment to identify strengths and improvement areas.

Review Widget

Showcase: Embed a review widget on your website to display positive customer experiences, boosting conversions.

Reputation Reporting and Analytics

Review Metrics: Track key metrics such as the number of reviews, average rating, response rate, and sentiment trends over time. This helps you gauge the effectiveness of your reputation management efforts.

Reputation Insights: Access detailed reports that provide insights into customer satisfaction levels and identify trends in feedback. This can guide improvements in products, services, and customer interactions.

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Track and Analyze Your Online Reputation

Automations and Workflows

Automated Feedback Loops

Create workflows that automatically follow up with patients based on their review rating. For example, send a thank-you message for positive reviews or a request for more information for negative feedback to resolve issues.

Lead Nurturing:

Integrate reputation management with lead nurturing sequences to further engage satisfied patients and potentially convert them into advocates for your brand.

Benefits

Enhancing Trust and Visibility Through Active Review Management

Improved Customer Trust

Regularly engaging with reviews and feedback demonstrates that your business values customer input, which builds trust and strengthens relationships.

Increased Local SEO

Actively managing your online reviews boosts local SEO, making it easier for potential patients to find your practice online.

Proactive Issue Resolution

By promptly responding to negative feedback, you can address customer concerns before they escalate, turning potential detractors into satisfied customers.

15+

Years of Experience

Ease of Use

Build a Stronger Brand with PatientEdge

PatientEdge’s Reputation Management feature is a comprehensive tool that helps businesses enhance their online presence, improve customer satisfaction, and build a strong, positive brand image.

Improved Customer Trust

Regularly engaging with reviews and feedback demonstrates that your business values customer input, which builds trust and strengthens relationships.

Mobile Access

Manage your online reputation on the go with mobile access, allowing you to stay on top of reviews and respond promptly, even when you’re not at your desk.

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